Return & Refund Policy

At Dawley Cafe & Tea House, customer satisfaction is important to us. We aim to serve fresh food, premium beverages, and quality service with every order.

Order Issues

If you receive:
• Incorrect items
• Damaged packaging
• Missing products
• Quality-related concerns

Please contact us within 30 minutes of receiving your order with clear details and supporting photos if applicable.

Refunds & Replacements

Eligible orders may qualify for:
• Replacement of the item
• Store credit
• Partial or full refund depending on the issue

Refund approvals are reviewed on a case-by-case basis.

Non-Refundable Items

Due to the nature of food and beverages, we do not offer refunds or returns for:
• Change of mind
• Taste preferences
• Partially consumed items
• Delayed delivery caused by incorrect customer information

Order Cancellation

Orders may only be cancelled before preparation has started.

Contact Us

For refund or return assistance, contact us:

📞 0334 11 61 555
✉️ info@dawleycafe.com